• Implementing edits and updates to existing client websites (including layout changes, content swaps, and new page builds)
• Troubleshooting and resolving bugs, errors, plugin conflicts, and broken features in a timely and client-friendly manner
• Communicating clearly with team members and clients when solutions require clarification, input, or prioritization
• Performing QA and testing across browsers and devices to maintain functionality and consistency

Website Maintenance and Support

• Conducting regular maintenance and updates on WordPress and other CMS sites (plugin updates, backups, security patches)
• Monitoring website uptime, speed, and health using appropriate tools
• Ensuring site security best practices are followed (e.g., SSL, reCAPTCHA, anti-spam tools, firewalls)
• Creating and updating documentation for website projects, login credentials, and key settings
• Supporting monthly and quarterly maintenance packages for CIPR’s website clients

Other Marketing Duties as Required

• Supporting marketing campaigns with landing page development, pop-up installation, or tracking code updates
• Assisting with embedding third-party tools (e.g., booking tools, calendars, reviews, or newsletters)
• Providing support to the marketing and PR team when digital or website expertise is needed
• Communicating proactively with internal teams and clients to ensure expectations and timelines are met
• Participating in internal team meetings and project check-ins
• Other web and marketing-related duties as required

Skills 

• Exceptional WordPress development skills with a proven track record of building and maintaining high-performing websites
• Strong technical troubleshooting and problem-solving abilities across CMS platforms like WordPress, Shopify, and Duda
• Understanding of web performance, SEO basics, and accessibility best practices
• Proficient in modern front-end technologies (HTML, CSS, JavaScript) and comfortable working with themes, plugins, and page builders
• Experience with version control tools and staging/deployment workflows
• Meticulous attention to detail with a high degree of professionalism in code quality, QA, and documentation
• Strong written and verbal English communication skills – able to clearly explain technical issues and collaborate with non-technical team members and clients
• Highly organized and capable of managing multiple website tasks or client accounts simultaneously
• Proactive and solutions-oriented – you see a gap or issue and jump in to solve it (no task is too small)
• Comfortable working independently in a remote team and thrive in a collaborative, virtual-first environment
• Availability and willingness to be part of client-facing video calls and daily team video meetings

Aptitudes and Attitudes

• Entrepreneurial mindset versus bureaucratic mindset – loves the hustle!
• Ability to work with little supervision and focus on what needs to get done
• Strong team player – creating ‘win-win’ scenarios for our clients, colleagues, and suppliers
• Exceptional ‘gif-game’ 
• Ability to meet deadlines in an organized manner
• Innovative – not afraid to try new things
• Interest and comfort in AI – it’s changing marketing and we are leaders in this space!
• Confidence to keep clients, CIPR team members, and projects organized and supported
• Capacity, ability, and desire to learn quickly
• Take ownership for client needs by being proactive and on-top of each project
• Understand the importance of “commit and deliver”

Educational Background and Experience

• Post-secondary degree or diploma in Web Development, Computer Science, or a related technical field
• 3+ years of hands-on experience in website development (agency or corporate experience strongly preferred)
• Demonstrated experience building and maintaining websites in WordPress; Shopify and Duda experience is a strong asset
• Comfortable managing multiple web projects in a fast-paced, deadline-driven environment
• Experience with cloud-based project management tools (the position will utilize Asana, Basecamp, and other tools daily)
• Advanced proficiency with the Google Suite
• Proficient in problem solving, research, and investigation/troubleshooting
• Familiarity with hosting environments, DNS setup, website migrations, and site security protocols is a plus