REMOTE PHILIPPINES
Careers
At Remote Philippines, we connect skilled Filipino professionals with top companies looking for qualified talents. Whether you’re seeking a full-time role, part-time or project-based work, our platform offers a wide range of job listings for your desired career.
Technical Support Representative – Entry Level
Client based in AU
Full-time, Mon-Fri (1 pm – 10 pm PH Time)
Key Responsibility:
Acknowledging support requests
- Answering simple queries
- Actioning pre-written documentation to solve issues
- Escalating queries, tickets and actions to the broader team
- Communicating directly with the client in a polite and professional manner
Handling alerts
- Escalating actions to the broader team
- Communicating directly with the client in a polite and professional manner
Monitoring logs
- Identifying unusual patterns
- Escalating actions to the broader team
Following up aging tickets
- Communicating with clients for updates
- Prodding the broader team for updates
- Updating metadata
System maintenance
- Fully documented actions only
Reporting
- Fully documented actions only
Data entry
- Fully documented actions only
And possibly some others