REMOTE PHILIPPINES
Careers
At Remote Philippines, we connect skilled Filipino professionals with top companies looking for qualified talents. Whether you’re seeking a full-time role, part-time or project-based work, our platform offers a wide range of job listings for your desired career.
Senior Technical Support Representative
Client based in US
Full-time, Tues-Sat (8 am – 5 pm PH Time)
Key Responsibility:
- Assist with new hire processing (account requests, verification, basic equipment configuration).
- Perform basic software troubleshooting and hardware triage support.
- Assist with off-site support for client functions/meetings.
- Perform administrative tasks, such as changing passwords.
- Handle minor functions such as moves, adds, changes, etc.
- Respond to customer inquiries concerning support requests, systems status, and network connectivity.
- Resolve hardware and software problems for firm-standardnhardware/software.
- Record inquiries, and repair/service requests.
- Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.
- Report problems with procedures and make suggestions for improvements.
- Escalate to or consult with senior staff when a solution is unclear.
- Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
- Process firmwide requests for software and documentation.
- Track software licenses to ensure that the firm does not violate its agreements, and work with
- Purchasing and Contracts departments regarding software licensing and maintenance issues.
- Coordinate mass distributions, including on-site software duplication and documentation reproduction.
- Make recommendations to management regarding update and maintenance processes.
- Perform administrative duties, as required.