• Maintain an accurate database of client and prospect information.
• Coordinate with the operations and vendor management team to ensure smooth execution of events.
• Perform basic customer service functions, like answering questions or responding to inquiries via email, phone or chat.
• Communicate important feedback from customers internally.
• Contact clients to obtain missing information or answer queries.
• Create quotations based on client inquiries.
• Create invoices.
• Become experts on company product and service offerings.
• Suggest sales process improvements.
• Perform other related admin functions related to the role.

Required Qualifications:

• At least 2 years BPO experience (voice) preferably in Sales.
• At least 2 years experience in B2B and client management.
• Proficient in Basic Quickbooks functions
• Strong written and verbal English communication skills
• Experience in CRM and Events will be an advantage.
• Proficient in MS Office, Google Workspace and similar softwares/applications.
• Can start immediately is an advantage.
• Willing to work during EST hours (10 pm – 7 am)