CLIENT DELIVERY (60%)

• Review client reports for accuracy before delivery (GA4, Search Console, Data Studio, SEMrush and SpyFu).
• Join client calls, capture structured notes, and create actionable follow‑up tasks.
• Lead client communications via email and scheduled calls.
• Monitor and work with production center for deliverables and ensure deadlines are met.
• Conduct QA on Web Changes, SEO, Ads, Social Media, and content deliverables.
• Work with Production Center for WordPress changes
• Identify potential upsell opportunities during client interactions.
• Use Basecamp and ClickUp to manage tasks and timelines.
• Coordinate seamlessly with remote teams across India, and the US.
• Provide clear weekly updates in structured bullet‑point format.

OPERATIONS & SYSTEMS (30%)

• Maintain and improve SOPs, checklists, and workflows.
• Turn high‑level ideas from the Owner Peter into step‑by‑step task plans.
• Identify process gaps and address them before they create problems.
• Track operational metrics and ensure deadlines stay on schedule.
• Maintain tight organization inside Basecamp, ClickUp, WordPress, and reporting tools.

INTERNAL SALES & MARKETING SUPPORT (10%)

At times may be asked to assist in the following sales and marketing tasks if time permits.

• Help with internal marketing tasks including:
  • Blog outlines
  • Client testimonials
  • Case study notes
  • Social media post drafts
  • Support Sales admin tasks updating HubSpot records
• Working with owner to build outreach lists
• Enrich Prospect lists
• Support content tasks using AI tools like ChatGPT, Claude, and Gemini.

COMMUNICATION EXPECTATIONS

• Excellent spoken and written English
• Confident leading structured client updates
• Comfortable on Zoom, Google Meets, and MS Teams with US‑based clients
• Communicates concisely in bullet points
• Provides proactive updates without needing reminders

REQUIRED SKILLS

• Clear, confident English communication
• Experience in structured, process‑driven roles
• Very organized
• Basic/intermediate experience with:
  • GA4
  • Google Search Console
  • Google Tag Manager (Basics)
  • Data Studio
  • SEMrush / SpyFu
  • WordPress
  • Constant Contact
  • HubSpot (Basic)
  • Woodpecker (Basic)
• Ability to interpret marketing data into simple insights
• Ability to learn new tools quickly
• Strong organization, time management, and focus
• Reliable task completion with low oversight

IDEAL TRAITS

• Calm, steady, and emotionally neutral
• Extremely organized; thrives in systems and structure
• Low distractibility, high follow‑through
• Decisive, action‑oriented, avoids overthinking
• Fast information processor
• Comfortable providing pushback and clarifying priorities
• Converts high-level ideas into actionable steps
• Escalates problems with proposed solution