REMOTE PHILIPPINES
Careers
At Remote Philippines, we connect skilled Filipino professionals with top companies looking for qualified talents. Whether you’re seeking a full-time role, part-time or project-based work, our platform offers a wide range of job listings for your desired career.
B2B Customer Service Representative
Client based in US
Full-time, Mon-Fri (9:30 pm – 6 am PH Time)
Key Responsibility:
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- Handle inbound calls: Spend approximately 50% of the day managing calls from B2B customers.
- Address customer inquiries: Respond to questions such as:
- “Where is my order?”
- “Can I receive a credit for defective items?”
- “Can I add to my order?”
- “How do I place an order on your website?”
- Assist with website navigation: Guide customers on using our B2B site effectively.
- Process order updates: Handle order adjustments, including additions or corrections.
- Maintain accurate records: Document call notes and resolutions in the CRM system.
- Collaborate with internal teams: Coordinate with operations, logistics, and billing for seamless customer service.
Qualifications and Skills:
- Strong communication skills: Proficient in English (spoken and written).
- Technical proficiency: Comfortable navigating and troubleshooting online platforms, particularly e-commerce or B2B websites.
- Customer-centric mindset: Passionate about resolving customer issues effectively and efficiently.
- Organizational skills: Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving: Quick identifying and resolving issues, ensuring customer satisfaction.
- Experience: Previous experience in customer support, call centers, or related fields is preferred.
Tools and Software Experience:
- Familiarity with CRM tools (e.g., Salesforce, HubSpot).
- Basic proficiency in Google Workspace or Microsoft Office.