REMOTE PHILIPPINES
Careers
At Remote Philippines, we connect skilled Filipino professionals with top companies looking for qualified talents. Whether you’re seeking a full-time role, part-time or project-based work, our platform offers a wide range of job listings for your desired career.
Technical Support Engineer
Client based in Singapore
Full-time, Mon-Fri (9 am – 6 pm PH Time)
Key Responsibility:
Client-Facing Technical Support (Level 2)
- Investigate and resolve technical support tickets involving API failures, integration issues, and system errors.
- Analyze logs, retry API requests using Postman or similar tools, and perform basic database queries to troubleshoot issues and identify their root cause.
- Collaborate with client technical teams to troubleshoot and resolve issues.
- Escalate unresolved issues to Engineering with full context and reproduction steps.
- Maintain and update internal knowledge base and troubleshooting guides.
- Engineering-Adjacent Contributions
- Write and maintain technical documentation for APIs, integrations, and internal tools.
- Contribute to automated test suites (e.g., regression or integration tests).
- Assist QA and Engineering in reproducing and validating client-reported bugs.
- Build or maintain internal tools and scripts to support support workflows.
- Participate in sprint demos, release briefings, and bug triage sessions.
Skills & Experience
Required
- Solid understanding of REST APIs, HTTP protocols, and integration workflows.
- Experience with tools such as Postman, log aggregators, and SQL.
- Strong analytical and communication skills.
- Ability to work independently and collaborate across teams.
- Experience with automated testing frameworks (e.g., Cypress, Playwright).
- Familiarity with Git and CI/CD pipelines.
- Exposure to cloud platforms (AWS, Azure, GCP).
- Prior experience in QA, technical support, or software engineering.
- Basic experience with C# / .Net