• Build and maintain strong networks with NDIS stakeholders (Support Coordinators, Plan Managers, LACs, community organizations).
• Develop and execute outreach strategies to grow the referral pipeline.
• Leverage lead generation tools (e.g., LinkedIn, Apollo) and CRM platforms to proactively identify, research, and engage potential leads through outbound outreach strategies, subject to leadership approval.
• Conduct regular check-ins and relationship-building activities with referral partners.
• Attend virtual expos, webinars, and networking events to promote brand awareness.
• Collaborate with intake and service delivery teams for smooth participant onboarding.
• Maintain accurate CRM records of outreach, referrals, and conversions.
• Monitor business development metrics and report performance to management.
• Share market insights to inform service delivery and innovation.

Secondary – Marketing, Client Intake & Administration

• Develop and implement social media strategies aligned with brand goals.
• Create and schedule engaging content across platforms (Facebook, Instagram, LinkedIn).
• Monitor and respond to social media engagement professionally and promptly.
• Understanding where to place ads (e.g., Facebook, Google Ads, Instagram, LinkedIn)
• Maintain website content and design marketing collateral (flyers, brochures, newsletters).
• Support the recruitment team by creating Canva designs for social media hiring materials and celebratory posts (e.g., client and support worker birthdays).
• Respond to new participant enquiries and manage CRM data accuracy.
• Coordinate initial consultations and support seamless onboarding
• Perform general admin tasks including email management, data entry, and reporting.
• Ensure compliance with NDIS Practice Standards and maintain confidentiality